Terms of Service

 

Welcome to Reeddecory (hereinafter referred to as “we”). This Service Policy sets out the terms, conditions, and procedures governing your use of our online store, including but not limited to browsing, ordering, payment, delivery, cancellations, returns, refunds, and related services. By accessing or using our website and placing an order, you acknowledge that you have read, understood, and agree to be bound by this Service Policy.

1. Introduction and Scope of Application

Welcome to the online store operated by Reeddecory (hereinafter referred to as “we” or “us”). This Service Policy is intended to explain the rights and obligations applicable when you browse, place orders, and use related services on our website. This policy applies to all online transactions and related service activities conducted through our website.

2. User Accounts and Website Responsibilities

When using our website, you are responsible for ensuring that the information provided for your account is true, accurate, and kept up to date. You are solely responsible for safeguarding your account information and for all activities conducted under your account.

We make reasonable efforts to maintain the stable operation of the website; however, we are not responsible for temporary service interruptions caused by network issues, system maintenance, or force majeure events.

3. Product Information, Inventory, and Pricing

We endeavor to ensure that all product descriptions, inventory status, and pricing information displayed on the website are accurate and up to date. In the event of delays, inaccuracies, or errors, we reserve the right to make corrections as permitted and to communicate appropriate solutions with you when necessary.

4. Orders and Payment

Once you have successfully submitted an order and completed payment, the order shall be deemed confirmed. We reserve the right to suspend or cancel orders in cases of abnormal transactions, payment failure, or system errors, and we will notify you accordingly.

5. Shipping Policy

We provide delivery services within Australia only. After payment is successfully completed, your order will be formally recorded and enter the preparation stage, which typically takes 1 to 3 business days. Once preparation is completed, the package will be handed over to the designated logistics carrier for delivery.

The estimated delivery time is 7 to 15 business days after dispatch, and actual delivery times may vary depending on the delivery location and the specific order circumstances.

To ensure reliable delivery, we cooperate with major Australian logistics providers, including Australia Post, StarTrack, and Toll. Orders with a total value of AUD 100 or above (including AUD 100) qualify for free shipping. Orders with a total value below AUD 100 are subject to a flat shipping fee of AUD 6.99.

All applicable taxes and related fees are included in the product price, and no additional charges are required upon delivery.

For the most up-to-date shipping information, please refer to our Shipping Policy page.

6. Order Cancellation Policy

You may submit an order cancellation request within 48 hours after payment confirmation, provided that the order has not entered the processing stage and the package has not been handed over to a logistics carrier. Once an order has begun processing or has been dispatched, it cannot be canceled.

If an order has already entered processing or has been shipped, you may apply for a return after receiving the item in accordance with the procedures outlined in our Order Cancellation Policy. All requests are subject to the conditions, time limits, and final review results specified therein.

7. Return and Exchange Policy

Within 30 days from the date you confirm receipt, you may apply for a return or exchange if the item meets the applicable conditions. Eligible situations include, but are not limited to: visible damage upon arrival, quality issues, significant color discrepancies from what is displayed on the website, abnormal odors, or items that do not match the order details.

All return and exchange requests are subject to review. Please refer to our Return and Exchange Policy for detailed eligibility requirements, review standards, and procedural steps.

8. Refund Policy

• Refund Process

Once a refund request has been reviewed and approved, we will process the refund in accordance with our established procedures.

• Refund Method

Refunds will be issued to the bank card originally used for payment (Visa or MasterCard).

• Processing Time

Depending on the processing efficiency of the issuing bank, refunds are expected to be credited within 1–3 business days. If the refund has not been received within this timeframe, please contact us for assistance.

9. Disputes and Governing Law

In the event of any dispute, we encourage you to contact us first to seek a resolution through mutual communication. The interpretation and execution of this policy are governed by applicable Australian laws and data protection requirements.

We reserve the right to update this policy when necessary and will notify you of any material changes.

10. Privacy and Data Protection

We place a high priority on protecting your privacy and personal data. Information is collected and used only to the extent necessary to provide our services, and reasonable technical and administrative measures are implemented to prevent unauthorized access, use, or disclosure.

11. Intellectual Property

All content on the website, including but not limited to text, images, logos, and page design, is owned by us or used under lawful authorization. Any form of reproduction, distribution, or use without permission is prohibited.

12. Limitation of Liability

To the maximum extent permitted, we are not liable for indirect losses arising from the use or inability to use our website or services. Our liability is limited to the extent permitted and actually incurred under applicable requirements.

13. Amendments to the Service Policy

We may update this Service Policy from time to time due to operational adjustments or compliance needs. The updated policy will be published on the website and will take effect upon publication. We recommend that you review this policy periodically to stay informed of any changes.

14. Contact Information