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Return and Exchange Policy

 

Welcome to Reeddecory (hereinafter referred to as “we”). This Return & Exchange Policy explains the rules and procedures for returns, exchanges, refunds, and related responsibilities after you receive your order from our online store.

1. Return & Exchange Period

You may submit a return or exchange request within 30 days from the date you receive the item, provided the conditions outlined in this policy are met.Requests submitted after this period will not be accepted.

2. Eligible Conditions for Returns & Exchanges

Within the applicable period, returns or exchanges may be requested under the following circumstances:

  • The item has visible appearance issues

  • The item has quality-related defects that affect normal use

  • The item has noticeable odor or significant color differences

  • The received item does not match the order information

  • Returns or exchanges requested without a specific reason, provided the item condition allows

All requests are subject to verification before processing.

3. Application and Review Process

Both return and exchange requests must follow the same initial application and review steps:

  • Contact us via email or phone to submit a return or exchange request

  • Provide the order number, proof of payment, reason for return or exchange, and relevant photos or videos

  • After review and approval, we will notify you through your contact details and provide return instructions

Items sent back without prior confirmation will not be processed.

4. Return Address and Item Inspection

After receiving approval, please return the item to the following designated address:

Return Address: 351 S LAWSON ST, AIRWAY HEIGHTS, WA 99001-5085, United States

Once the item is received, we will inspect its condition.The inspection result will determine whether the item qualifies for a return or exchange.

5. Return and Refund Processing

If the item is confirmed to meet the return conditions:

  • We will arrange a refund according to our standard procedure

  • Refunds will be issued to the original payment method used at checkout, including Visa or MasterCard

  • Depending on the processing time of the issuing bank, refunds are expected to be completed within 1–3 business days

If the refund is not received within this timeframe, please contact us for assistance.

6. Exchange and Replacement Shipping

If the item is confirmed to meet the exchange conditions:

  • A replacement item will be shipped within 1–3 business days after confirmation

  • Delivery time for the replacement item will follow our shipping-related guidelines

7. Shipping Cost Responsibility

  • For returns or exchanges due to appearance issues, quality defects, odor, significant color differences, or incorrect items, return shipping costs will be covered by us

  • For returns or exchanges requested without a specific reason, return shipping costs are the responsibility of the customer

Return Label

Each package includes a return label to assist with the return process.

8. Limitation of Responsibility

We assume responsibility only within the scope described in this policy.Issues caused by improper use, incorrect information provided, or factors beyond reasonable control are not covered.

9. Contact Us

If you have any questions regarding this Return & Exchange Policy or the related procedures, please contact us through the following methods:

Address: 351 S LAWSON ST, AIRWAY HEIGHTS, WA 99001-5085, United States
Telephone: +1 (336) 865-6367
Email address: care@reeddecory.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)