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Shipping Policy

 

Welcome to Reeddecory (hereinafter referred to as “we”). This Shipping Policy explains delivery arrangements, costs, processing timelines, and related responsibilities from order confirmation to final delivery. It applies to all orders placed through our online store.

1. Delivery Coverage

We currently provide shipping services across Australia only.Orders with delivery addresses outside Australia are not supported at this time.

2. Shipping Fees

Shipping fees are calculated based on the total order value:

  • Orders with a total value of AUD 100 or above (including AUD 100) qualify for free shipping

  • Orders with a total value below AUD 100 are subject to a flat shipping fee of AUD 6.99

All shipping fees are clearly displayed at checkout before payment is completed.

3. Taxes

Any applicable taxes are calculated based on the order details and will be clearly shown at checkout.Where applicable, taxes are included in the total amount payable and processed together with the order.

4. Order Cut-Off and Processing Time

Our standard order processing hours are Australia/Sydney (AEST / AEDT) 9:00–6:00.

  • Orders placed before 6:00 will begin processing on the same business day

  • Orders placed after 6:00 will begin processing on the next business day

  • Orders placed on non-working days will be processed starting from the next business day

Under normal circumstances, orders require 1–3 business days to be processed before shipment.

5. Estimated Delivery Time

After dispatch, the estimated delivery timeframe is 7–15 business days.Actual delivery times may vary depending on the delivery address and logistics arrangements.

6. Shipping Carriers

We work with commonly used carriers in Australia, including:

  • Australia Post

  • StarTrack

  • Toll

The specific carrier used will be determined at the time of shipment and provided in the shipping confirmation.

7. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing:

  • Your order number

  • Payment summary

  • Shipping and carrier information

You may track your order by visiting the Order Tracking page on our website and entering your email address or phone number along with the corresponding order number.

8. Shipping Responsibility

  • Damaged or Lost Items

If your order arrives damaged or appears to be lost, please contact us promptly so we can assist with the next steps.

  • Shipping Changes and Cancellations

Orders may be modified prior to shipment.Once an order has entered the shipping process, changes or cancellations may no longer be possible.

  • Delivery Address Responsibility

Please ensure that your delivery address is complete and accurate.Issues caused by incorrect or incomplete address information are the responsibility of the customer.

9. Delivery and Receipt Notice

  • We recommend inspecting the package and item condition upon delivery

  • If any issues are found, please contact us as soon as possible after receipt

  • Delayed reporting after delivery may affect the handling of the issue

10. Contact Us

If you have any questions regarding this Shipping Policy, order delivery, taxes, or shipment status, you may contact us through the following methods:

Address: 351 S LAWSON ST, AIRWAY HEIGHTS, WA 99001-5085, United States
Telephone: +1 (336) 865-6367
Email address: care@reeddecory.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)